Frequently asked questions
Tip: try “refund”, “certificate”, “schedule”.
How do I choose my level?
Use our quick level test on the homepage or request a full placement interview.
Are classes live or self‑paced?
We offer live cohorts, hybrid, and self‑paced options. Each catalog card shows the format.
Do you provide certificates?
Yes, you receive a certificate with outcomes after successful completion.
What is the refund policy?
Full refund within 7 days of your first lesson for cohort courses; self‑paced courses have a 7‑day money‑back guarantee.
Can I switch courses?
Yes, you can switch level or format once per term without extra charge.
What materials do I need?
Any modern browser, a reliable internet connection, and a headset for live sessions.
How big are live classes?
Small groups: typically 6–10 learners for effective interaction.
Do you offer corporate training?
Yes, we provide tailored programs for teams with progress tracking.
How are instructors selected?
Certified instructors with verified experience and ongoing QA.
When can I start?
Self‑paced courses start anytime. Live cohorts list the next available date in the catalog.
Do you have a mobile experience?
Yes, the platform is responsive and accessible on phones and tablets.
How do I get help?
Use the contact form or the support email in the footer: [email protected].